Privacy Policy
Introduction
Sally's Aesthetic Parlour is committed to protecting your privacy and personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our parlour, use our services, or interact with us online.
We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
Information We Collect
We may collect the following personal information:
- Personal Details: Name, date of birth, contact information (phone, email, address)
- Health Information: Medical history, allergies, skin conditions relevant to treatments
- Service Records: Treatment history, preferences, and feedback
- Payment Information: For processing transactions (never stored on our systems)
- Communication Records: Messages via WhatsApp, email, or phone calls
How We Use Your Information
Your information is used for the following purposes:
- To book and manage your appointments
- To provide personalized beauty treatments and recommendations
- To communicate about your appointments, promotions, and service updates
- To process payments securely through trusted third-party providers
- To improve our services based on your feedback and preferences
- To comply with legal obligations and regulatory requirements
Sharing Your Information
We do not sell or rent your personal information. We may share your information only when necessary:
- With Service Providers: Payment processors and booking systems (under strict confidentiality agreements)
- With Beauty Product Suppliers: Only when required for specific treatments you've consented to
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or asset sale (with continued privacy protections)
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- All digital records are stored on password-protected systems with encryption
- Physical records are kept in locked cabinets with restricted access
- Staff receive regular training on data protection and confidentiality
- Regular security audits and updates to our systems
- Secure disposal of information when no longer needed
Your Rights
Under POPIA, you have the right to:
- Access and obtain a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal retention requirements)
- Object to processing for direct marketing purposes
- Withdraw consent at any time (for future processing)
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, contact us using the details below.
Cookies Policy
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Required for website functionality (e.g., security, load balancing)
- Analytics Cookies: Help us understand how visitors use our site (anonymous data only)
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
Special Categories of Information
We handle sensitive information (health data related to treatments) with extra care:
- Collected only with explicit consent for specific treatments
- Used solely for providing safe and effective beauty services
- Stored separately with enhanced security measures
- Retained only as long as necessary for treatment purposes and legal requirements
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the "Last Updated" date revised. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: privacy@sallysbeauty.co.za
- Phone: +27 79 784 4566
- Address: 87 Rietfontein Road, Boksburg West, 1459
- Information Regulator: complaints.IR@justice.gov.za
We will respond to all legitimate requests within 30 days as required by POPIA.