Refund Policy

Booking Deposits

• All appointment deposits are non-refundable under any circumstances.
• Deposits secure your appointment time and are deducted from your final service cost.
• Deposits cannot be transferred to another person or converted to store credit.

Beauty Services

• All beauty services are non-refundable once the service has commenced.
• We do not provide refunds for change of mind, dissatisfaction with results, or personal circumstances.
• If you have concerns about a service, please speak with our manager immediately so we can address them during your visit.
• We guarantee to rectify any service errors at no additional cost, but this does not entitle you to a refund.

Products & Wigs

• All skincare products, wigs, and hair extensions are non-refundable and cannot be exchanged once purchased.
• Due to hygiene reasons, we cannot accept returns on any beauty products or hair items.
• Products are carefully inspected before sale. Please check items thoroughly at time of purchase.
• We do not provide refunds for products that do not meet your expectations after purchase.

Cancellations & No-Shows

• Cancellations made less than 24 hours before appointment time forfeit the full deposit.
• No-shows will be charged 100% of the service cost and will not receive any refund.
• We do not provide refunds for appointments missed due to traffic, weather, or personal emergencies.
• Rescheduling is permitted with at least 48 hours notice, subject to availability.

Legal Compliance

While our policy is strictly non-refundable, we comply with all applicable South African consumer protection laws. In the rare event that a refund is legally mandated by the Consumer Protection Act (CPA) or other legislation, we will process it according to legal requirements. However, this does not override our standard non-refund policy for the scenarios described above.

Resolving Concerns

Although we do not provide refunds, your satisfaction is important to us. If you have concerns about any service or product:

• Speak with our manager immediately during your visit
• Contact us within 24 hours of service completion
• We will work to resolve issues through service corrections or adjustments where possible
• All decisions regarding service corrections are at the sole discretion of management